FAQ

To secure your selected vehicle, a 20% booking deposit is normally required.

You can complete the payment via bank transfer or through a secure Viva.com payment link using a debit or credit card.

There is no further rental payment required before your arrival, unless otherwise agreed in writing.

The remaining balance is settled upon delivery of the vehicle.

NOTE: Once availability has been verified, your deposit has been received and your reservation is confirmed, you will receive a written booking confirmation and the relevant payment documentation.

Once your reservation is confirmed, the 20% booking deposit is non-refundable if you cancel, regardless of how far in advance you request the cancellation, except where a refund is required by applicable law.

If your travel plans change, please contact us by email or WhatsApp. We may be able to reschedule your reservation, subject to vehicle availability and written confirmation.

If EcoMobilo is unable to provide your confirmed vehicle and you do not accept the proposed alternative, all payments received for the affected reservation will be refunded in full.

Please refer to our Car Rental Terms and Conditions for full details.

All EcoMobilo rental vehicles include comprehensive motor insurance with Collision Damage Waiver (CDW).

An insurance excess (deductible) applies and varies depending on the vehicle model. For damage covered by CDW, the renter’s financial liability is limited to the applicable excess, subject to the rental agreement and insurance conditions.

You can find the insurance excess and refundable security deposit amounts for each listed vehicle in our EcoMobilo Car Rental Price List. The applicable amounts are confirmed before booking.

Certain damages and circumstances, including damage to tyres, the underside and interior of the vehicle, off-road driving and misuse, are excluded from CDW coverage. Liability for excluded damages may exceed the standard excess.

For full details, please refer to Sections 18 and 19 of our Car Rental Terms and Conditions.

We provide free vehicle delivery and collection throughout Crete, including airports, private villas, hotels and other agreed locations.

There are no rental desks or waiting lines. Delivery is arranged directly at your agreed location and time, subject to prior confirmation.

Return is handled in the same way, ensuring a smooth and simple process.

Upon delivery of the vehicle, the main driver must present:

• A valid driving licence appropriate for the rented vehicle.
• A valid passport or national identity card.

For certain non-EU driving licences, an International Driving Permit may also be required together with the original licence.

The driver’s identification details must match those recorded in the rental agreement.

Any additional documentation required for a specific vehicle will be communicated before booking confirmation.

In the event of an accident or breakdown, you should contact us immediately using the details provided in your rental agreement.

We will guide you through the process and coordinate the necessary assistance, including roadside support if required.

Our priority is to resolve the situation quickly and ensure your journey continues with minimal disruption.

Yes. Booking deposits can be paid securely through a Viva.com payment link using a debit or credit card, or by bank transfer to our designated company bank account.

The remaining rental balance is settled upon vehicle delivery, as agreed in your booking confirmation.

Yes. A refundable security deposit is required for every rental vehicle.

The amount varies depending on the vehicle model. You can check the exact amounts for each listed vehicle in our EcoMobilo Car Rental Price List.

The security deposit can be provided in cash or by an accepted payment card, depending on the arrangements confirmed for your reservation. The amount and accepted payment method are communicated before booking confirmation.

Upon satisfactory return and inspection of the vehicle, and provided there are no outstanding liabilities, cash deposits are refunded and card pre-authorisations are released promptly. Bank processing times may vary.

The security deposit is separate from the 20% booking deposit and the insurance excess.

Yes, your reservation confirms the vehicle model agreed with you.

If no acceptable alternative can be arranged, all payments received for the affected reservation will be refunded in full.

Yes. One additional driver is included free of charge with your rental.

The additional driver must meet the applicable age and driving licence requirements and be registered in the rental agreement before driving the vehicle.