1. Introduction
This Privacy Policy describes how INTEGRATED AUTOMOTIVE SERVICE – EcoMobilo P.C (hereinafter referred to as “EcoMobilo”, “we”, “us”, or “our”) collects, uses, processes and protects personal data when you visit our website www.ecomobilo.com, contact us, or use our services.
EcoMobilo is committed to protecting the privacy and personal data of its customers, website visitors and partners, in accordance with:
Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
Greek Data Protection Law
applicable European and national legislation regarding personal data protection.
2. Data Controller
The Data Controller responsible for the processing of personal data is:
INTEGRATED AUTOMOTIVE SERVICE – EcoMobilo
Address:
Akrotiri, Chania, Crete, Greece
Phone:
+30 6977582211
Email:
info@ecomobilo.com
VAT Number:
EL800933814
Registration Number:
1042E81000384401
For any questions regarding the processing of personal data, you may contact us at the above email address.
3. What Personal Data Is
“Personal Data” means any information relating to an identified or identifiable natural person.
Examples include:
name and surname
contact details
identification information
location data
online identifiers such as IP address
any information that can identify a person directly or indirectly.
4. Categories of Personal Data We Collect
Depending on the services requested, EcoMobilo may collect the following categories of personal data.
Identity Information
name and surname
date of birth
driving license details
identification number or passport details when required by law
Contact Information
email address
phone number
postal address
Rental and Service Information
Information necessary to complete a vehicle rental such as:
booking dates
vehicle preference
delivery or pick-up location
travel details (flight number when applicable)
Payment Information
When payments are processed, information may include:
credit or debit card details
bank transfer details
payment confirmation information
Payments are processed through secure payment providers and EcoMobilo does not store full payment card data.
Technical Information
When visiting our website we may collect:
IP address
browser type
device type
operating system
pages visited
referring website
Communication Information
When contacting us through:
contact forms
email communication
booking requests
WhatsApp or other messaging platforms
we collect the information you voluntarily provide.
5. How We Collect Personal Data
Personal data may be collected through:
contact forms on the website
booking requests
direct email communication
telephone communication
cookies and analytics tools
third party booking platforms where applicable
We only collect personal data that is necessary for the provision of our services.
6. Purpose of Processing Personal Data
EcoMobilo processes personal data for the following purposes.
Vehicle Rental Services
To:
process rental requests
confirm bookings
prepare rental agreements
deliver vehicles
provide customer support
Communication With Customers
To respond to:
inquiries
booking requests
service questions
support requests
Legal and Regulatory Compliance
To comply with obligations required by:
tax legislation
insurance regulations
rental contract requirements
public authority requests
Service Improvement
To improve our services and website functionality through analytics and statistical analysis.
Marketing Communication (Optional)
If you choose to receive updates, we may use your email to send information about:
new services
offers or promotions
loyalty programs
company updates
You may unsubscribe at any time.
Potential Future Services
EcoMobilo may offer additional services in the future including:
customer loyalty programs
promotional campaigns
customer satisfaction surveys
Participation in such services will always be optional.
7. Legal Basis for Processing
Personal data is processed based on one or more of the following legal grounds:
performance of a contract
compliance with legal obligations
legitimate business interests
user consent where required
8. Data Retention
Personal data is retained only for the period necessary to fulfill the purpose for which it was collected.
Retention periods may depend on:
contractual obligations
tax regulations
legal requirements
When data is no longer necessary it is securely deleted or anonymized.
9. Sharing Personal Data With Third Parties
EcoMobilo does not sell or trade personal data.
Personal data may be shared only when necessary with trusted service providers such as:
payment processors
insurance providers
vehicle maintenance partners
roadside assistance providers
accounting or auditing partners
website hosting providers
IT service providers
All third parties processing data on our behalf are contractually required to comply with GDPR and ensure appropriate data protection measures.
Personal data may also be disclosed when required by law or competent authorities.
10. Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance user experience and analyze website performance.
Cookies may be used for:
essential website functionality
analytics and statistics
performance monitoring
We may use tools such as:
Google Analytics
other website analytics services
Users are informed through a cookie consent banner when visiting the website and may choose to accept or reject non-essential cookies.
More information about cookies may be found in our Cookies Policy.
11. Data Security
EcoMobilo implements appropriate technical and organizational measures to protect personal data from:
unauthorized access
accidental loss
alteration
disclosure or destruction
Security measures include secure servers, restricted access to personal data and appropriate internal procedures.
12. Your Rights Under GDPR
Under the General Data Protection Regulation, individuals have the following rights.
Right of Access
You have the right to request access to the personal data we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete personal data.
Right to Erasure
You may request deletion of your personal data when it is no longer necessary.
Right to Restriction of Processing
You may request limitation of the processing of your data in certain circumstances.
Right to Data Portability
You may request transfer of your data to another service provider.
Right to Object
You may object to the processing of personal data for certain purposes.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time.
Requests regarding personal data may be sent to:
We will respond within the timeframe required by applicable data protection legislation.
13. Links to Third-Party Websites
Our website may contain links to external websites.
EcoMobilo is not responsible for the privacy practices or content of third-party websites.
Users are encouraged to review the privacy policies of those websites.
14. Updates to This Privacy Policy
EcoMobilo may update this Privacy Policy periodically in order to reflect:
changes in legislation
operational changes
improvements to services
The updated version will always be published on this page.
In certain cases, EcoMobilo may act as an intermediary between the customer and trusted partner service providers, such as vehicle owners, rental operators, transport providers or tourism service partners.
In such cases, personal data necessary for the execution of the requested service (such as name, contact details, booking information or identification details where required by law) may be shared with the respective partner strictly for the purpose of completing the requested service.
All partners receiving such information are contractually required to process personal data in accordance with applicable data protection legislation and solely for the purpose of providing the requested service.
Last Updated
March 2026