General Questions
Please take a moment and go through the list of car rental FAQs.
Simply click on the topic you are interested in and find the answer you are looking for.
Should you have any other queries, please do not hesitate to contact us by phone, Viber, WhatsApp, or E-mail.
We will be more than happy to assist you with any questions you may have.
What do I need to have when I pick up the vehicle?
Upon receipt of the car, you will be asked for the following:
- Valid driving permit (Greek, European for EU countries or International Driving License accompanied by the driving permit of your country) with a date of issue at least one year before the date of rental.
- Credit card
- Passport or ID
All of the above must display the name of the individual that will be driving the Vehicle.
How do I pick up and hand over the vehicle?
Our Customers can pick up and hand over the vehicle 24/7 at EcoMobilo premises, Chania airport, Souda port or on the basis of an agreement in the area you wish.
What happens in the event of an accident?
Customers will be required to pay the relevant amount of liability exempt in the event of damage and provide a completed and signed Accident Statement Form provided by us
Can I cancel my reservation?
Cancellations are accepted without any further charge provided they are made up to 14 days before the scheduled start of the rental. In the event of cancellation within 14 days of the scheduled start of the rental, no deposit or payment will be refunded.
Methods of payment?
Bookings via the https://www.ecomobilo.com website require a credit card to be completed. In order to receive the car, a personal credit card (Visa, MasterCard or American Express) of the lessee is required for the pre-approval and payment of the amounts relating to the deposit, the guarantee and the payment of the rental.
Are My Transactions Safe?
EcoMobilo P.C offers you the Alpha e-Commerce e-commerce service in line with best international payment practices and with the most up-to-date international security services.
Information about the card (card number, CVV2 / CVC2, expiration date) is transmitted / transmitted over the Internet in encrypted form (SSL 128-bit encryption) and is not accessible.
The service is fully compatible with the American Express SafeKey®, Verified by Visa, MasterCard SecureCode and 3D-Secure security protocols and for secure online card payments. With this mechanism, the customer after entering his card details will be asked to enter the 3D-Secure password to authenticate the cardholder. The certification is through the issuer and then the client returns to the transaction page for completion.
What happens in the event of a mechanical failure, collision or broken tire?
24/7 All Aid Assistance (24-hour service) supported by Allianz: 210 – 9958600.